Job Details

Requisition Number 19-058
Post Date 3/13/2019
Title Retail Loans Administrator
Bilingualism Required [English/French] No
Reporting Manager Title Director, Business Development
Employment Status Full Time
Department/Branch Business Development
Location McRae Office
City Ottawa
Province Ontario

Scope of Position

Under the direction of the Director, Business Development, the Retail Loan Administrator works with Business Development Officers and Credit Officers to provide effective “Service & Fulfillment” support for Alterna’s Business Development internal staff. In addition the Loan Administrator will be responsible for departmental sales and regulatory reporting for the brokered mortgage division, identifying and recognizing trends that management will be able to use for forecasting and planning.

The Retail Loans Administrator will support the team with problem solving and troubleshooting tasks allowing the BDO and Adjudication team to focus on other areas of accountability including risk assessment and sales. This troubleshooting will include but is not limited to support in transaction and portfolio administrative matters as well as member service issues.

Key Responsibilities

  • Responsible for the timely and accurate completion of the various loan administration and processing activities
  • Ensure that our new membership and related credit approval and funding process’ adhere to legal/regulatory requirements
  • Ensure that funding related administrative duties are completed, monitored and managed resulting in productive departmental workflow, internal interaction with team members and required external communication.
  • Assist Business Development and Retail staff, when required, in the preparation and submissions of mortgage renewals, and new loan recommendations
  • Ensure all reporting is completed accurately and within committed time frames
  • Input of all new member, credit and deposit information, data and memos into the Banking system
  • Manage and maintain all filing systems
  • Accountable for the accuracy of the documentation within mortgage files prior to filing
  • Performs final review of Commission to brokers
  • Identifying errors with BDO files prior to disbursal
  • Responsible for preparation of submission of daily rate blast to mortgage brokers
  • Responsible for cheque deposits to various financial institutions
  • Corresponding with referral sources using Lender base, Filogix portal
  • Assist the Director of Business Development, the Manager, Retail Credit and Business Development team as required.
  • Undertake other duties as assigned when required



·         Post-secondary education in a related discipline such as business administration,  accounting, finance, real estate appraisal or Para-legal studies

·         Minimum 3 years’ experience in a financial institution ideally in a retail or business development role focussed on Retail Lending

·         Excellent Knowledge of Retail Mortgage Lending documentation and procedures, CMHC and GE programs

·         Account management environment, with direct borrower/member contact, or with related experience

·         Strong computer literacy, with Microsoft Word and Excel experience being essential


Additional Information


*At Alterna, we offer a competitive total rewards program and an opportunity to truly make a difference. If you put people first and value excellence and integrity, we hope you'll apply!

* Although we appreciate all applicants, preference will be given to candidates who most closely meet the qualifications, key skills and competencies outlined above.

* Alterna is compliant with the Ontarians with Disabilities Act. If you have a disability, please contact the recruiter to let us know how we can accommodate you.


About the Alterna Financial Group

Alterna Savings and Credit Union Limited (Alterna) has been the good in banking for over 110 years! 

Alterna is made up of Alterna Savings and Credit Union Limited and its wholly-owned subsidiary, Alterna Bank. Together, we have $7.9 billion in assets under administration. Our members and customers benefit from industry leading online brokerage and investment management services and have access to the largest surcharge-free ATM network in Canada with THE EXCHANGE® Network, providing access to over 3,700 ATMs.

Alterna Savings has been charting new directions to help Ontarians and achieve their financial dreams and build strong, vibrant communities for more than a century. As the first full-service, member-owned co-operative financial institution outside Quebec, Alterna Savings shares our expertise with more than 164,000 members through a network of 32 credit union branches across Ontario, including our federated partner Peterborough Community Savings, a division of Alterna Savings and Credit Union Ltd. 

Alterna Bank is one of the most innovative banks in Canada and the first to offer all Canadians an end-to-end digital mortgage experience. Customers also get fully-digital financial services that include our highly competitive high-interest eChequing, eSavings, RRSP and TFSA products available online and through mobile banking.

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