Job Details

Requisition Number 18-0150
Post Date 7/6/2018
Title Associate Director, Operations Shared Services
City Yellowknife
Province/Territory NT
Closing Date 11/30/2018


Applications are now being accepted for a full-time position of Associate Director, Operations Shared Services located in Yellowknife, NT.



  1. Assist with ensuring that support operations are maintained to appropriate health and safety standards including adherence with the Accident Prevention Program. Network and Field Operations prime for development & implementation of all safety and environmental related activities including the scheduling of Operations Shared Services departmental safety rides.
  2. Select, develop, coach and engage employees. This includes conducting performance evaluations (OPs), dealing with disciplinary issues in an appropriate manner and when required applying the Attendance Management Program with both direct and indirect reports (i.e., ensuring Managers and Technicians are following proper procedures with their direct reports). This also includes skill assessment and gap analysis that ensures effective employee development and training that addresses the needs of the individual and corporation.
  3. Develop and manage the Network Operations maintenance strategies in conjunction with an effective workforce management administrative plan in association with the Senior Director of Network and Field Operations. This will include direct supervision of 3 to 5 management employees and indirect supervision of 25 to 50 bargaining unit employees.
  4. Provide ongoing leadership for the Network Control Centre, the Field Operations Control Centre, and the Change Management teams.  Provide support to the field management team. Act as single point of contact for Senior Director of Network and Field Operations.
  5. Assist with the management and administration of physical assets of the Network Operations department. Accountable for the Operations Shared Services budget and financial performance, time reporting and inventory administration & control.
  6. Support the business and marketing strategies by directing the resources and activities necessary to ensure the orderly and cost-effective design and development of the access network, in terms of capacity, capability and operability.
  7. Coordinate the Operations Shared Services quality assurance programs and activities to ensure adherence to company standards and to ensure customer expectations are achieved in a cost-effective manner. Operations Shared Services prime for development & implementation of quality control including coordination and tracking of quality riding exercises.
  8. Monitor and track all service level indicators and coordinate the development of action plans that effectively address areas of opportunity. Operations Shared Services prime for identifying sub-standard service results and coordinating action plans.
  9. Act as backup and delegate for the Senior Director of Network and Field Operations. Attend meetings as required. Coordinate monthly Section meetings.
  10. Departmental prime contact and coordinator for process related activities.


The position requires a post-secondary diploma (preferably within the fields of Telecommunications or Infrastructure Technology Information Management) or an Engineering degree with a minimum 5 to 7 years of technical work experience in the telecommunications industry, of which at least 2 years is in a managerial capacity. The incumbent must possess excellent interpersonal, communication (oral and written), organizational/planning, and process evaluation/implementation skills. This individual must be self-motivated with proven time management and organizational skills and must demonstrate the following skills:


1. Effective Public Speaking Ability

This position may be involved in speaking engagements and may occasionally conduct formal presentations to the public. More frequently, this position will be engaged in daily working group and team meetings. This will require the effective communication of personal experience and opinion.


2. Politically Astute and Knowledge of Local and Indigenous Issues

Knowledge of Local, Northern and particularly Indigenous Issues within Northwestel’s operating area is mandatory. The successful candidate will have a thorough understanding of the political climate and will assist in the identification of mutually beneficial opportunities for both NorthwesTel and the First Nations market.


3. Knowledge of Northern Business Climate

Awareness of the northern business climate and current issues is mandatory. The successful candidate will have an understanding of developments within the Northern economy.


4. Marketing Awareness

The successful candidate should be aware of the value of effective marketing and will assist the Marketing group in this area.


5. Ability to Develop Effective Communications

The successful candidate will require effective communications skills in the performance of this position. Of particular importance is the possession of effective writing skills in the development of emails, reports, correspondence and presentations.


As part of the recruitment process for this position, candidates may be required to take
pre-employment tests and/or complete work simulation exercise to assess job fit.

As a safety conscious COR™ Certified organization, we have an established and comprehensive safety program.  We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement.

Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Candidates must clearly indicate on their application if they are an Indigenous person, a woman, a person with a disability, or a visible minority if they wish to receive hiring preference.

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