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Job Details

Requisition Number 20-0002 General
Post Date 1/1/2020
Title Member Service Representative - Future Consideration
Employment Type To be determined - future consideration
Employment Status To be determined - future consideration
Work Hours Will vary, dependent on future opportunities. Applications will be held on file for 6 months for future Member Service Representative opportunities.
City Steinbach or Winnipeg
Location Corporate

Job Purpose:

As a Member Service Representative, you will use a needs based sales approach to promote SCU’s deposit products and services to members and potential members in a courteous and professional manner. On a daily basis, you will respond to member inquiries, analyze their needs and assist them in finding the product or service which best meets those needs.

Specific Responsibilities:

  • Provide courteous service, assist members with financial inquiries, and promote credit union products and services to members
  • Assist members at the front counter on a variety of products and services including, but not limited to: money orders, safety deposit box rental and access, certified cheques, stop payments, cheque orders, ATM cards, CU by Phone, MemberDirect, MasterCard, direct deposit, term deposits, and address changes
  • Advise SCU members and prospective members on SCU accounts, registered products, and business accounts


  • A grade 12 diploma with 2 years of post secondary education (i.e. Business Administration diploma), plus 1 to 3 years of job related experience, or an equivalent combination of education and experience
  • Sales experience
  • Demonstrated excellent customer service, communication, problem solving and interpersonal skills
  • Proficient with Microsoft Word and Excel
  • Credit union/Financial Institution experience & bilingualism are both assets
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