Job Details

Requisition Number 14-0012
Title 301 - Sleepover Staff
Job Family Visitor Bookings
Status Casual
Work Hours On Call
Location Stanley Park - Vancouver
City Vancouver
Province BC
Close Date 4/14/2014
Description

ROLE OVERVIEW

Under the direction of the Assistant Manager, Sleepovers and Birthday Parties, this booking dependent position delivers a structured and educational program through various activities throughout the Aquarium to provide an amazing and highly memorable experience for the sleepover participants. The Sleepover Staff requires great interpretive skills as he/she plays a key role in representing everything that the Aquarium stands for through his/her knowledge and appearance.

KEY ACCOUNTABILITIES

Positively represents the Aquarium and takes fantastic care of Sleepover groups by:

  • Leading groups through Ecosystem Expedition and the Aquarium;
  • Providing exceptional customer service when interacting with sleepover participants and answering general inquiries.

Delivers a variety of successful interpretive programs and activities emphasizing conservation according to age group and interest level by:

  • Leading interpretive sessions using props and other teaching aids in various areas;
  • Facilitating learning through the interpretation of a series of interactive, hands-on activities which include Wet Lab animals, talking about what happens behind the scenes, conservation and research programs, and information regarding the aquarium in general;
  • Interacting with sleepover participants in the galleries and jellyfish hallway.

Thoroughly performs general preparation and set-up by:

  • Set-up the Aquarium for Ecosystem Expedition;
  • Set-up props in the various galleries;
  • Set-up and prepare the Wet Lab.

Consciously desires to improve the Vancouver Aquarium and its processes by:

  • Promptly aiding in Emergency protocol;
  • Maintaining organizational safety standards;
  • Continually improving our impact on the environment and greening of operations;
  • Performs additional duties as required.
Requirements

QUALIFICATIONS

Education and Experience

  • Degree in Biological Science (emphasis on zoology) or equivalent work experience; 
  • A clear Criminal Background Check is required for this position; 
  • Must have animal & gallery knowledge (interpretive skills); 
  • Experience in leading groups, public speaking and/or performance arts; 
  • Building knowledge is required (public galleries & behind-the-scenes); 
  • Hepatitis A and Tetanus Shot;
  • Volunteer experience is an asset;  
  • Knowledge of Wet Lab protocol and animal handling procedures is an asset; 
  • Second language an asset; 
  • Valid driver’s license and vehicle an asset.

Skills

  • Excellent interpersonal skills are required; 
  • Excellent interpretive and teaching skills; 
  • Solid communication skills, both verbal and written; 
  • Able to communicate effectively with audiences of all ages and learning abilities; 
  • Strong organizational skills;  
  • Self-motivated and able to work well under minimal supervision; 
  • Keen awareness of surroundings for safety reasons; 
  • Enthusiastic, creative, flexible and energetic with excellent customer service skills; 
  • Ability to work independently and as a team member; 
  • Ability to learn and adapt in a constantly changing environment; 
  • Ability and maturity to deal with a wide variety of ages and personalities; 
  • Ability to be flexible and adjust for unexpected situations (e.g. construction, exhibit cleaning, room bookings, etc); 
  • Ability to multi-task.

Working Conditions

  • Job requires the ability to stand for extended periods of time;  
  • • Job will require a lot of lifting, reaching, stretching, in order to prepare program equipment;
  • Job will require the use of a radio to keep communication open amongst team members;  
  • A love of children is essential as you'll be working with groups of children;  
  • Potential exposure to upset people in which problem solving will be required;  
  • Flexibility and availability in schedule are required because the hours of work are extended and over-night.  Mid-week shifts include 8:00pm to 12:30am, and overnight 8:00pm to 9:00am.
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