About Us! 
Napoleon® is an ISO9001 - 2008 registered company and operates with 1,200,000 + square feet of manufacturing space and over 1000 Associates. Corporate Headquarters are in Barrie, Ontario, Canada.  We have a dealer and distributor base throughout North America, Europe and Asia. We are North America's largest privately owned manufacturer of quality wood and gas fireplaces (inserts and stoves), gourmet gas and charcoal grills, outdoor living products and heating and cooling products.  We are a fast-paced, growing company who is recognized in the industry for quality, innovation, performance and design. 

Wolf Steel Ltd. currently has the following opportunity available:

Title: Bilingual Order Desk Clerk 

Reports to: Dealer Services Manager

Core Hours: 8:30 a.m. to 5:00 p.m., Monday to Friday

Based at: Wolf Steel Ltd. #24 (24 Napoleon Road, Barrie ON)

Job Purpose:
Provide high level of service to all dealers by entering orders into the system that are received by fax, phone, e-mail, or mail within four hours, and ensure acknowledgement is sent to them.

Key Responsibilities and Accountabilities:
•Enter electronic orders that are received by fax, over the phone, email
•Address dealer enquiries on product, pricing, invoices, availability and shipping
•Edit orders when required
•Sort entered orders
•Work with peers, supervisor, accounting, shipping and production to keep all areas informed if any customer issues
•Coordinate correspondence between shipping and customer/dealer
•Expedite shipments when required
•Prepare return authorization form for damaged and/or not ordered product
•Promote additional and/or new items to customers/dealers
•Provide replacement parts to dealers as required
 
Education and Experience:
•Must have a High School Diploma
•Preferred Post-Secondary education – Business or Customer Service related courses
•Must be fluent both oral and written in English and French
•Minimum one (1) year customer service experience
•Must be proficient in Microsoft Office Suite (Word, Excel and Outlook), Visual Manufacturing is considered an asset

The Napoleon Group of Companies is committed to fair and accessible employment practices that attract and retain Associates with disabilities. This includes providing accessibility across all stages of the employment cycle. Accommodation is available upon request.

We thank you for your interest in The Napoleon Group of Companies and for participating in our competition.  Only those candidates selected for consideration will be contacted.